Information we collect
When you place an order or contact us, we may collect your name, email address, phone number, delivery address, billing details, order information, and the message or enquiry you send us. We collect only the information needed for the relevant purpose.
How we use information
We use customer information to confirm and fulfil orders, arrange delivery, respond to support requests, send important order updates, prevent misuse, maintain business records, and improve our products and website. We may also use information where required to comply with applicable law.
Payments
Payment details are used to process or confirm a transaction through the payment method selected at checkout. We do not intend to store complete card numbers, CVV numbers, UPI PINs, or banking passwords on this website. Please use payment details only on the secure payment screen provided by the relevant payment service.
Sharing information
We may share the information needed to complete your request with delivery partners, payment service providers, email or communication service providers, website and hosting providers, and professional advisers where necessary. These parties should use the information only to provide the relevant service or meet a legal obligation.
We do not sell or rent your personal information to third parties.
Cookies and local storage
Our website may use essential browser storage and similar technologies to remember shopping-bag items and support website functionality. You can clear browser storage or adjust browser settings, but some website features may not work as intended afterwards.
Data retention
We keep order, enquiry, and communication information only for as long as reasonably needed to provide services, manage customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with applicable legal requirements. When information is no longer required, we take reasonable steps to delete or securely dispose of it.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. No website or online transmission can be guaranteed to be completely secure, so please avoid sending passwords, payment PINs, or other highly sensitive information by email or WhatsApp.
Your choices and requests
You may contact us to ask about the personal information we hold about you, request correction of inaccurate details, ask about deletion where legally permitted, or withdraw a communication preference. We may need to verify your identity before fulfilling a request, and some information may need to be retained for legal or order-related reasons.
Third-party links
Our website may include links to services such as payment, social media, messaging, or other third-party websites. Their privacy practices are governed by their own policies, so please review those policies before sharing information with them.
Updates to this policy
We may update this Privacy Policy when our website, services, or legal requirements change. The latest version will be published on this page, with the updated date shown above.
Contact us
For privacy questions or requests, email us at ramankaurdesigns10@gmail.com or WhatsApp us at 9888391095.
Our support hours are Monday – Saturday, 10am – 6pm.