Cancellation requests
You may request cancellation as soon as possible after placing an order. We will try to help if the order has not been packed, customised, or dispatched. Once preparation or dispatch has started, cancellation may not be possible.
Eligible returns
For a return or replacement request, contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the package and product. Items must be unused, in their original condition, and returned with their original packaging where applicable.
We review each request and confirm whether a return, replacement, store credit, or refund is the appropriate resolution.
Damaged, missing, or incorrect items
If your order arrives damaged, incomplete, or different from what you ordered, please do not discard the packaging. Share photographs and details with us within 48 hours of delivery. After review, we may arrange a replacement, collection, store credit, or refund depending on the situation and availability. Once approved, the replacement product will be delivered within 5–7 business days.
Non-returnable items
Returns are generally not accepted for personalised or customised products, perishable or edible items, opened or used products, items damaged after delivery, or products returned without prior approval. Festive and made-to-order hampers may also be non-returnable because they are prepared specifically for an order.
Return shipping
If a return is approved because we sent an incorrect, damaged, or defective item, we will guide you regarding the return or collection. If a return is approved for another reason, return shipping may be the customer’s responsibility. Please do not ship an item back without receiving return instructions from us.
Refunds
Once an approved refund is confirmed, the amount will be processed to the original payment method where possible. Depending on the payment provider or bank, the credit may take 5–7 business days to appear after processing. Delivery charges and other non-refundable charges may be excluded unless the issue was caused by us.
Order refusal or failed delivery
If a shipment is refused, repeatedly missed, or returned because of an incorrect address or unavailable recipient, any refund will be considered after the parcel reaches us. Original delivery charges and return-to-origin charges may be deducted from the eligible refund.
Contact us
To request a return, replacement, cancellation, or refund, email us at ramankaurdesigns10@gmail.com or WhatsApp us at 9888391095.
Our support hours are Monday – Saturday, 10am – 6pm. Please include your order details so that we can assist you quickly.